Disclaimer and Terms and Conditions

Statement 

We are dedicated to serve travelling friends of the Nature & the Universe with smart mobile optical equipments and accessories for optically reinforced nature observing, filming or photography. If you have any suggestions or comments please email us at info@litescope.eu

Our products are supplied from telescope shops or directly from us to end customers (private end consumers, education institutions, tourism companies, civil safety & rescue institutions)

Vivian Bock   Friedzaunweg 7    82431 Kochel am See    Germany 

Responsibility

We do not take responsibility for any unwanted consequences, damages, injuries or costs that may arise from technical advices that we have given, or 
which result from any form of using our products or by any from LiteScope recommended products or from any of our comments.

Ordering and Payment  

We accept preferably email orders. Please just specify the list of products you want to purchase via email to sales@litescope.eu  

If you wish you can send the checkbox pricelist as PDF or as a printed copy by email attachement or by mail  - also you can order or inquire for latest 

offers by phone.

You will then get an order receipt and expected delivery time with our PayPal account email address. When the total sum is paid into our Pay Pal account 

or Bank account, the specified order is officially given to us. You will get an email with your payment confirmation as soon as we have received your payment.  

Please notify us immediatly in the unlikely case that you did not receive a confirmation of your order after payment!
All payments must be made out in US Dollar or Euro currency and cover the total amount of the stated invoice.
An order is accepted as a committing sales order only after total payment.

We can only deliver to either the provided delivery address, shown on the order form. Please notify us in case of change of any dates like family names or 
delivery addresses.

We currently accept PayPal payments and bank transfer in US Dollar or Euro Currency..

Pricing

All prices shown within EU and UK  are inclusive of VAT. Prices may be subject to change without notice. 

If an item does NOT have a price, it is a new or special order item and a price and availability will be e-mailed to you as soon as possible. Please allow up 
to 10 working days for this, as it may take time to obtain information from our suppliers or producers..

Until we have confirmed the order to you no offer of sale is made. In the event that we decline to process your order we will contact you by e-mail to say so. 

The e-mail sent to you upon completion of your on-line order is merely an acknowledgement of receipt and is not a confirmation of sale. 

Shipping And Handling

Please see actual delivery charges for our telescope mounts or telescopes in our sales price list.

We reserve the right to charge extra for any order that is heavy or/and bulky or that has to be shipped over water or to certain difficult to reach or remote 
places.

Delivery Schedule 

Providing the item is in stock and that we receive your order before 12pm, your order will be despatched the next working day when possible. If the item 
you have ordered is not in stock, we will endeavour to ship in three to four working days from receiving. However, there may be stock issues with our 
supplier over which we have no control. It is also possible that you will get your item/s shipped out directly from our contracted producers.

In the event of an item being out of stock with our suppliers, we will contact you to let you know and where possible give you an estimated delivery date, 
thus giving you the option to proceed with the order or you can cancel your order for full refund of payment. 
(Please see our cancellations section for information on how to cancel an order.)

All goods are shipped via DHL. We are able to track all of our parcels sent by either method until they reach the delivery address.   Please try to ensure 
that someone is available to sign for your parcel, as we must have a signature upon delivery. If nobody is available to sign for the consignment, the courier 
will put a card through the letterbox showing a contact telephone number or collection desk. You will then be able to arrange a time when you will be 
available to sign for the parcel or you will have the option to take the card, along with suitable I.D., to your local depot and collect from there.

If you neglect to collect the parcel or re-arrange delivery as instructed on the card, we reserve the right to pass on the ‘return to sender’ charge plus any 
additional costs involved with re-sending the parcel.

If you need any item for a particular deadline, please contact us and we will try to endeavour to accommodate your requirements.

Special Orders Cancellations

If your item is particularly styled or designed to your specifications, we will reserve 10% deduction of refund in case of order cancellation announced by the 
customer within the given delivery time space. When the item has been delivered and the customer wants to return the item against refund, we will deduct 
30% from the given order value = payment, provided that the item/s arrive in perfekt condition and without any charge on us for shipping or handling.                                                       

You will be e-mailed with the option to cancel your order if you would rather not wait. (Please see our cancellations section for information on how to cancel 
an order.)

Tax Charges

All orders are subject to 19 % VAT charge within Europe. Prices shown on-line include VAT. Prices for USA and Overseas exclude VAT.

Guarantee

All our products are equipped with a minimum of a 1 year manufacturer’s guarantee. This does not affect your statutory rights as a consumer.

Reaching Us 

If you need to reach us, please e-mail us on info@litescope.eu but please bear in mind that due to the high volume of e-mails we receive, we may not 
be able to respond to all general enquiries. Please note your order number in any correspondence concerning an order that you have already placed.  

Direct phone Nr. is given in the contact page.

In the unlikely event of there being a complaint we undertake a policy in which we respond within 3 working days. This response will indicate both our 
intentions and the timescale in which we will endeavour to resolve any problems you may have.

In case of any complaint or special request, please specify the issue in a clear written form in english language. We will contact you as soon as possible 
to find a solution for you if possible.

Privacy Policy

We do not disclose buyer’s information to third parties but we do not take responsability for any form of information theft or indiscretion from any 
unauthaurised third parties.
Phone calls may be recorded.

Returns Policy

Claims for shortages and damages must be made within 7 days of receipt of goods.

a) Return of Goods which are damaged or faulty.

Please contact us initially to discuss the problem. Sometimes technical difficulties can be resolved by a telephone call from our technical team.

We have differing return procedures for faulty items depending on the item in question, so it is necessary for you to contact us so that we can ensure 
the quickest and most efficient way to deal with your problem.

In accordance with Trading Standards regulations we will:

1) Where an item is faulty or damaged on arrival i.e. from the moment of receiving the item, we will replace the item.

2) Where an item develops a fault within the manufacturers guarantee period,  we will firstly offer a repair.

Where a repair is not possible we will replace the item. Where a replacement is no longer available, we will offer an alternative, equivalent item.

3) Where neither repair nor replacement is possible and some benefit has been had from the item, we will offer a refund but deduct 10% of item payment.

4) Where neither repair nor replacement is possible and no benefit has been had from the item, we will offer a full refund within 1 month after delivery.

If you wish to return any item, for any reason other than damage or fault, please ensure that it is well packed and is returned unused and in its original 
condition, within 7 days of  receipt. All security seals must be intact and unopened.

Please quote your customer reference number and invoice number.

b) Return of Unwanted Goods where an exchange IS NOT required.

We regret that we are unable to refund any delivery costs that we have incurred in shipping your order. We are also unable to refund any cost that you have 
incurred in returning the unwanted item to us. A handling charge will be levied for returning goods under these circumstances. This will be 10% of the sales 
price.

c) Return of Unwanted Goods where an exchange IS required.


We regret that we are unable to refund any delivery costs that we have incurred in shipping your order. We are also unable to refund any cost that you have 
incurred in returning the unwanted item to us. A handling charge will be levied for goods returned under these circumstances. This will be 10% of the sales 
price.

We refuse any legal obligation for refund or exchange of an item when a product has been ordered or designed especially for you.
(In general we will discuss a refund of such an item but deduct up to 20% of sales price.)

Cancellations
 
If you wish to cancel an order with us before it is shipped you must confirm it in writing by e-mail to sales@litescope.eu
If the item(s) in question has been shipped prior to us receiving your cancellation, please refer to our Returns Policy.

Any technologies, pictures or designs shown or explained in our website or any of our printed catalogues 
or lists are copyright protected and may not be reproduced or published for comercial purposes unless they are
specifically and expressively licensed with LiteScope Designs or with certified partners of LiteScope Designs.

Any technologies, pictures or designs shown or explained in our website or any of our printed catalogues 

or lists are copyright protected and may not be reproduced or published for comercial purposes unless they are
specifically and expressively licensed with LiteScope Designs or with certified partners of LiteScope Designs.